Contact

Contact Us

Last updated: September 2026

Download mein dikkat aa rahi hai, ya link dobara chahiye? WhatsApp kijiye ya email bhejiye — apni Payment ID zaroor likhiye taaki hum aapka order turant dhoondh sakein.

+91 79080 17427
Sirf WhatsApp message — is number par call nahi aati.

Email

contactus@shopnity.in
Jab likhit record chahiye ho to yeh behtar hai.

Address

Shopnity
N0145, Office No. 04
Domohana, Uttar Dinajpur
West Bengal – 733215, India

Jawab kitni jaldi milega

Hum har message ka jawab 1 business day mein dene ki koshish karte hain. Refund requests 2 business days mein acknowledge hoti hain aur 5 business days mein faisla milta hai, jaisa Refund & Cancellation Policy mein likha hai.

Message mein kya likhein

Pehle hi reply mein samadhan mil jaye, iske liye yeh bhejiye:

apni Payment ID — payment ke baad thank-you page par, aur bank ya UPI statement mein milti hai;
checkout par daali gayi email address;
problem ka chhota vivaran.

Jo cheezein hum turant theek kar dete hain

Link kho gaya ya expire ho gaya — hum bina kisi charge ke naya bhej denge. Iske liye refund ki zarurat nahi.
Payment ho gaya par link nahi aaya — Payment ID bhejiye, hum PDF seedha de denge.
File khul nahi rahi — eBook ek standard PDF hai; apna device bataiye, hum madad karenge ya doosri copy bhejenge.

Bank se dispute karne se pehle

Order mein kuch gadbad ho to pehle humse sampark kijiye. Delivery ki lagbhag har problem ek din mein theek ho jati hai, jabki bank dispute mein hafte lag jate hain.

Scams ke baare mein

Hum sirf isi page par diye gaye email aur WhatsApp number se sampark karte hain. Hum kabhi bhi aapka UPI PIN, OTP, card number, CVV ya bank password nahi maangenge, aur na hi kabhi koi screen-sharing ya remote-access app install karne ko kahenge. Koi humara naam lekar yeh maange to woh scam hai — 1930 cybercrime helpline par report kijiye.

Grievance officer

Grievance Officer: Rafikul Sk
Designation: Proprietor
Address: N0145, Office No. 04, Domohana, Uttar Dinajpur, West Bengal – 733215, India
Email: contactus@shopnity.in
WhatsApp: +91 79080 17427

Consumer Protection (E-Commerce) Rules, 2020 ke anusaar hum har complaint ko 48 ghante ke andar acknowledge karte hain aur ek mahine ke andar resolve karne ki koshish karte hain. Har complaint ko reply mein ek reference number diya jata hai taaki aap use track kar sakein.