Legal

Refund & Cancellation Policy

Last updated: September 2026

Chhoti baat: eBook turant download ho jati hai aur wapas nahi li ja sakti, isliye sabhi sales final hain. Haan, double charge aur delivery fail hone wale cases mein hum poora refund dete hain.

1. Sales final kyun hain

"Small Business Ko Online Kaise Le Jaye" ek digital product hai. Jaise hi aap PDF download karte hain, poora content aapke paas pahunch jata hai — aur use wapas lena mumkin nahi. Isliye sirf mann badal jane, content pehle se pata hone, ya useful na lagne par hum refund nahi dete.

Kharidne se pehle sales page, chapter list aur FAQ dhyan se padh lijiye. Koi baat samajh na aaye to payment se pehle humein email kijiye — hum jawab denge.

2. Kab hum refund denge

Bhartiya consumer kanoon seller ko refund se mana karne ki ijazat nahi deta jab product defective ho, kami ho, ya description se alag ho — aur hum bhi aisa nahi karna chahte. Hum poora refund denge agar:

ek hi order ke liye aapse ek se zyada baar charge hua ho;
aapke account se paisa gaya par koi download link na mila ho;
PDF corrupt ho ya khulti hi na ho, aur hum chalne wali copy na de paayein;
aapko sales page par likhe product se alag kuch mila ho.

Download link kho jana ya expire ho jana refund ki wajah nahi hai — bas humein email kijiye, hum bina kisi charge ke naya link bhej denge, aam taur par usi din.

3. Kab refund nahi milega

download karne ke baad aapko lagta hai ki ab eBook nahi chahiye;
content mein woh baatein hain jo aapko pehle se pata thi;
book padhne ke baad bhi aapka business utna nahi badha jitna aapne socha tha — yeh educational material hai, kisi result ki guarantee nahi deta;
galti se khareed liya par file download bhi kar li.

4. Refund kaise maangein

Purchase ke 7 din ke andar contactus@shopnity.in par yeh bhejiye:

Payment ID — thank-you page par ya aapke bank statement mein milega;
checkout par daali gayi email address;
problem ka chhota vivaran.

Hum 2 business days mein aapki request acknowledge karenge aur 5 business days mein faisla batayenge.

5. Refund kaise milega

Manzoor refund usi payment method par bheja jata hai jisse payment hua tha. Refund shuru hone ke baad paisa aam taur par 5 se 7 business days mein aapke account mein pahunch jata hai, jo aapke bank par nirbhar karta hai. Kisi doosre account ya method par refund nahi bheja ja sakta.

6. Fail ya pending payments

Agar paisa kat gaya par payment fail dikha raha hai, to refund request ki zarurat nahi — aam taur par aapka bank 5 se 7 business days mein khud paisa wapas kar deta hai. Na aaye to Payment ID ke saath humse sampark kijiye.

7. Cancellation

Yeh ek baar ki purchase hai, koi subscription nahi. Na koi recurring charge hai, na cancel karne ko kuch. Order sirf payment poora hone se pehle cancel ho sakta hai — bas payment window band kar dijiye.

8. Dispute karne se pehle

Kuch galat ho gaya ho to pehle humein email kijiye. Delivery ki lagbhag har problem ek din mein theek ho jati hai, jabki bank dispute mein hafte lag jate hain.

9. Grievance officer

Grievance Officer: Rafikul Sk
Designation: Proprietor
Address: N0145, Office No. 04, Domohana, Uttar Dinajpur, West Bengal – 733215, India
Email: contactus@shopnity.in
WhatsApp: +91 79080 17427

Consumer Protection (E-Commerce) Rules, 2020 ke anusaar hum har complaint ko 48 ghante ke andar acknowledge karte hain aur ek mahine ke andar resolve karne ki koshish karte hain. Har complaint ko reply mein ek reference number diya jata hai taaki aap use track kar sakein.